Privacy Policy

Axcede Corporation (“Axcede,” “we,” “us,” or “our”) owns and offers ATLSX. ATLSX is a product name, not a separate legal company. This Privacy Policy explains how Axcede handles personal information in connection with ATLSX, the ATLSX website, and ATLSX-related interactions through the Axcede website.

ATLSX is self-hosted software installed on systems that you or your organization control. The business data you enter into ATLSX is stored in your environment. If you choose to connect a bank account for Plaid bank feeds, Plaid processes the financial information needed for that feature, and ATLSX’s servers validate the bank-account link. Section 3 explains this exception. This Policy also covers information Axcede receives through its websites, account and purchasing processes, licensing systems, communications, and support.

1Information we collect

Depending on how you interact with us, we may collect:

Web demo sign-up. Before the ATLSX web demo opens, we ask for your name and work email address, and you may add your company and choose to receive ATLSX news and offers by email. We keep these details with the time of each visit, the atlsx.app page you came from, when you opened the demo, and your news and offers choice, and we use them to follow up with you about ATLSX. To stop news and offers, or to have these details deleted, email [email protected]. The demo itself keeps no copy of these details.

Talk to sales. When you send the Talk to sales form on atlsx.app, we keep your name and work email address, anything else you choose to add (your organization, phone number, how many people will use ATLSX, and your message), the time you sent it, and the atlsx.app page you sent it from. We use these details to answer your questions about ATLSX and to follow up with you. They also go to the help desk our team uses to reply to you, where they are kept with our conversation. If you sign up for the web demo, your name and email address may also be kept in that help desk as a contact, so our team can follow up with you. To have these details deleted, email [email protected].

Your account in our help desk. When you write to us, the help desk our team uses for support and sales shows the details of your ATLSX account beside your message, and on its record of your organization, so we can see what you own and help you without asking. The help desk reads these details from our licensing system each time it shows them, using the email addresses it has for you, and does not store them. They include your name, business name, email address, and country; your account number and when the account was opened; which of your email addresses find your account, including one entered at checkout; whether you can sign in to your atlsx.app account and when you last signed in; your sign-ups for the web demo and when you opened the demo; and, for each license, its edition, kind (such as a purchase, a subscription, or a trial), status, number of users, and dates (such as when it was bought, when it is paid through or ends, and until when it includes updates), its updates and support plan, how many computers it is activated on out of how many it allows, when ATLSX last connected with it and which version it reported, the last four characters of its key, the offer it was bought with, for a nonprofit price the organization’s name and type as the IRS lists them and the last four digits of its EIN, and any refund. If you have no account but signed up for the web demo, it shows the name, email address, and company you entered there and when you visited and opened the demo. It never shows full license keys, passwords, or payment card details. Each time the help desk reads these details, we record it in our audit log. For questions or requests about these details, see Section 8 or email [email protected].

Please avoid sending sensitive business records, Social Security numbers, health information, or payment card details in an ordinary support message. If you choose to provide such information, we will handle it as described in this Policy.

2How we use information

We use information to create and maintain accounts; process purchases and payments; issue, validate, and manage licenses; validate optional Plaid bank-account links and provide bank feeds; deliver software, updates, and support; respond to requests; send receipts, billing notices, security alerts, and other service messages; operate and improve our websites and products; analyze usage and diagnose problems; protect against fraud and security threats; maintain business and tax records; and comply with law. We may use contact information for marketing, subject to your communication choices.

We may use AI tools, including Claude and ChatGPT, to assist with analytics, marketing, application diagnostics, and software development. Depending on the task, information provided to these tools may include website or marketing activity, business contact details, diagnostic information, or information you submit to us for support. Ordinary use of a local ATLSX installation does not itself send your locally stored business records to Claude or ChatGPT.

3Self-hosted ATLSX data and licensing connections

You or your organization control the data stored in your ATLSX installation, including any accounting, customer, vendor, employee, inventory, or banking records entered there. Except for the connection validation described below or information you choose to provide for support, ATLSX does not routinely collect or access those locally stored records. You are responsible for the security, backups, and lawful handling of data in your installation.

When ATLSX connects to the ATLSX network for a license check, validation, or activation, it sends the information needed for that process: the license or product key, information identifying the application’s primary user or owner, and the number of machines allowed under the license. The connection may also create ordinary technical records, such as the connecting IP address and time. The software does not transmit your locally stored business records as part of licensing. If you send us records or grant us access for support, we may use the information you provide to respond to your request.

Optional Plaid bank feeds. If you choose to connect a financial account, Plaid connects to your financial institution and obtains information you authorize for the bank feed. Depending on the institution and connection method, Plaid may collect bank login or authorization information and financial account information, such as account details, balances, and transactions. Plaid’s collection, use, and retention of that information are described in its End User Privacy Policy.

The bank-account link goes through ATLSX’s servers for validation. Those servers process information needed to validate the link, such as a connection identifier or token, validation status, and ordinary technical logs. ATLSX’s servers do not use that validation step to receive your bank-feed balances or transactions. Plaid provides bank-feed information, such as account details, balances, and transactions, for import into your ATLSX installation, where imported records are stored. For help disconnecting a bank feed, contact [email protected]. Disconnecting a bank feed does not by itself remove records already imported into your installation.

4Payments and service providers

We use Stripe to process ATLSX payments. Card details are submitted to Stripe; Axcede receives transaction information and limited payment details needed to manage orders and subscriptions. Stripe handles information it collects under its own privacy policy.

We also use service providers, including Cloudflare for website delivery and security, Amazon Web Services (AWS) for ATLSX’s cloud infrastructure such as websites, accounts, and licensing systems, and Plaid for optional financial account connections and bank feeds. AWS does not host your ATLSX installation or automatically receive its locally stored business records. Other providers may help with email, support, analytics, and business operations. Claude and ChatGPT may process information for the purposes described in Section 2. Providers receive information relevant to the services they perform for us.

We may disclose information when required by law, to protect the rights or safety of Axcede or others, in connection with a business transfer, or when you direct or consent to a disclosure. We do not sell user data or other personal information.

5Cookies and similar technologies

Our websites may use cookies and similar technologies to operate, secure, and improve the sites; support sign-in and checkout; remember preferences; and understand site activity. Our providers, including Cloudflare, may also use these technologies when delivering their services. You can manage cookies through your browser settings, although blocking some cookies may affect site features. If a particular use requires additional notice or a choice under applicable law, we will provide it.

6Communications

We may send messages needed for your account, purchase, license, support request, or the security and operation of ATLSX. We may also send marketing messages. You can unsubscribe from marketing emails through their unsubscribe link or by contacting [email protected]. Unsubscribing from marketing does not stop service messages.

7Retention and security

We keep information for as long as reasonably needed to provide the product or service, maintain purchase and license records, validate Plaid bank-account links, respond to requests, protect our systems, resolve disputes, and meet legal, tax, and accounting obligations. Retention depends on the type of information, why it was collected, whether an account or license remains active, and applicable legal requirements. When information is no longer needed, we delete or de-identify it as appropriate. Plaid’s retention of information it collects is governed by Plaid’s own policy.

We use reasonable administrative, technical, and physical safeguards designed to protect information we hold. No system is completely secure. You are responsible for securing your own ATLSX installation, account credentials, and license keys.

8Your choices and privacy rights

You may contact us to request access to, correction of, or deletion of personal information Axcede holds about you. We may need to verify your identity and may retain information when permitted or required by law, including records needed for tax, accounting, fraud prevention, or license verification. Depending on where you live and which laws apply, you may have additional rights, including rights to receive a copy of information, opt out of certain uses or disclosures, and avoid discrimination for exercising privacy rights. An authorized agent may make a request where permitted by law.

For California residents, the California Consumer Privacy Act, as amended, may provide rights to know, access, correct, and delete personal information and to opt out of a sale or sharing where applicable. Axcede does not sell personal information. If our practices trigger another legally required opt-out, we will provide the required method and honor applicable preference signals.

Email [email protected] to make a privacy request. We will respond as required by applicable law. If your request concerns data stored only in an ATLSX installation controlled by another organization, contact that organization directly. Plaid’s policy explains the choices available for information Plaid collects when you link a financial account.

9Children

ATLSX is intended for business use by adults. We do not knowingly collect personal information directly from children through our websites or account registration. Contact us if you believe a child has provided personal information to us.

10International users

Axcede is based in the United States. Information we receive may be processed in the United States or other locations where our providers operate. If you access our websites or services from another country, your information may be transferred to a country with different privacy laws.

11Changes to this Policy

We may update this Policy as our products, providers, or practices change. We will post the revised version with a new “Last updated” date and provide additional notice when required by law.

12Contact Axcede Corporation